Refund Policy

1. Overview

All purchases on Form4Fan are billed in US Dollars (USD) and processed by our payment provider, Paystack. This policy explains when refunds are available.

2. Subscriptions & Passes

• Unused subscriptions: If you have not used the subscription and request a refund within 14 days of purchase, you may be eligible for a full refund.
• Used access: Once you have accessed paid content or a live stream, the purchase is generally non-refundable.
• One-time passes (day, 3-day, and pay-per-view): refunds are only available where the content was not delivered due to a technical fault on our side.

3. Duplicate & Erroneous Charges

If you were charged in error or charged more than once for the same purchase, we will refund the duplicate or erroneous amount in full.

4. How to Request a Refund

Email support@form4fan.com with your account email, the date of purchase, and the reason for the request. We aim to respond within 2 business days.

5. Processing Time

Approved refunds are issued by Paystack to your original payment method. Depending on your bank or card issuer, refunds typically appear within 5–10 business days.

6. Cancelling a Subscription

You can cancel a recurring subscription at any time from your account settings. After cancellation you retain access until the end of the current billing period and are not charged again.

7. Chargebacks

We encourage you to contact us before initiating a chargeback with your bank, so we can resolve the issue quickly.

8. Contact

For any refund question, reach us at support@form4fan.com or through our Contact page.